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Rainlander crash, Win7 x64, howto crash dump
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TOPIC: Rainlander crash, Win7 x64, howto crash dump
#14086
Rainlander crash, Win7 x64, howto crash dump 3 Years, 3 Months ago  
Hi there,

I have installed Rainlander Pro on a Win7 x64 computer (using Rainlander 64-bit installer) and whatever I do, as soon as I want to put an appointment on the shared disk (LaCie network drive, works OK on other computers) Rainlander stops responding (and keeps that way).

I want to report this with a crash dump but it doesn't seem to work like that on Win7 x64. Windows tells me it's not appropriate for my system? I did found however a help-page by Microsoft telling me I need to download something else instead but I'm a bit lost in the instructions (the example is not really meant for this case I guess).

Please find: support.microsoft.com/kb/286350/en-us

I downloaded what I think I need but I need some help on how to get about.

Thank you for your time!

(I did purchase Rainlander Pro)

Hans
van der Velden
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#14092
Re: Rainlander crash, Win7 x64, howto crash dump 3 Years, 3 Months ago  
Try the ProcDump instead. Just extract it e.g. to C:\Temp folder, open command prompt, change the folder (cd \Temp) and start the tool to monitor Rainlendar (ProcDump.exe Rainlendar2.exe). It should then create the crash dump automatically when Rainlendar crashes.

And please use the latest beta version of Rainlendar.
Rainy
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#14456
Re:Rainlander crash, Win7 x64, howto crash dump 3 Years, 2 Months ago  
So far, so good. I used the command "procdump.exe rainlendar2.exe -64 -h" and at the crash (not responsive) it created the dump file in the C:\TEMP folder. I attached the dump file.

Many thanks, Hans
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#14457
Re:Rainlander crash, Win7 x64, howto crash dump 3 Years, 2 Months ago  
and now for the attachment
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#14458
Re:Rainlander crash, Win7 x64, howto crash dump 3 Years, 2 Months ago  
I used 7z instead of zip. Please try with winzip if not working change extension back to 7z
File Attachment:
File Name: Rainlendar2_110210_133012.zip
File Size: 122063
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#14463
Re:Rainlander crash, Win7 x64, howto crash dump 3 Years, 2 Months ago  
The hang happens in one of the 3rd party libraries when the ics file is being read. Does this happen also if you create an empty ics file and add an event to there?
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